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Our luxury hair extensions are handmade from the finest materials, and we do our best to make sure they are free from flaws so unless you recieve a defective set all sales are final and no refunds or returns will be given. Please double check your order, contact us or order a swatch first to make sure there are no errors.


If you recieve a defective product, you must contact us within 10 days of your original purchase, and we will proceed with your claim.


All of our products are handmade by a Mermaid in Dallas, Texas so please allow up to 14 business days for us to complete your order and have it shipped to you. Once it is shipped it can take up to 3-5 additional days to arrive. We do NOT offer overnight, or expedited shipping so please plan ahead when scheduling installs.